FAQs

Here are the answers to the most frequently asked questions on our site:

1/ How to contact us?
- You have a section specially dedicated to contacting us at the bottom of the page entitled "Contact" You can also contact us by email at: info@junihdogstore.com

2/ How to place an order?
- Simply choose your items from the drop-down menu on the product page and click the "Buy Now" button, then follow the steps to complete your order. Promo codes and gift vouchers can be accessed in the next step.

3/ Validation of an order
- After an order has been placed, It is sent the same day if the order was placed before 12 p.m. otherwise it will be shipped the next day. After confirming your order you will receive a confirmation email to the email address indicated when placing your order. You will also receive an email when the package is sent to the post office.

4/ Where can I track my order?
- You have a space on our site for tracking your online order. To access it, log in to your customer account on our site. Order tracking will provide you with information on the progress of your delivery.

5/ How long will it take for me to receive my order?
- Delivery observed on average 48 hours!

6/ How to obtain a refund?
- Contact us and if the reimbursement proves justified after verification on our part, you will receive your reimbursement within 7 days . You benefit from a 30-day guarantee upon receipt of your order.

7/ Is payment secure?
- In order to ensure the security of payments, the JUNIH Dog Store online store uses a secure payment module such as SSL (Secure Socket Layer) to ensure the confidentiality and security of data transmitted on the web. Paying by bank card on a site secured by SSL ensures the same level of security as a transaction carried out by bank card with a so-called "traditional" merchant.

8/ What payment method do you accept?
We accept Visa and Mastercard credit cards. You can also pay by Paypal.
To pay with an Aurore card, Carte Bancaire, Maestro and other debit card, you must make the payment through Paypal even if you do not have an account!
To do this, simply select “Paypal” on the Shopping cart page. You can then select “Pay by card” on the next page. Then, you enter your country (France), and in the card type, you can select your card and that's it.


9/ Search for a word or product
- To simplify your searches, we have a "Search" field on the home page, simply type the name of the product or the word searched for in the search bar and you will come across the associated links.


10/ Why is it interesting to subscribe to the Newsletter?
- As a subscriber to the Newsletter, you will obtain all the information concerning new products , upcoming events and all promotions on the e-mail address that you have indicated. Newsletters are free for customers . You can also cancel your subscription to the Newsletter without any problem.

11/ How can I leave a review?
- To leave us an opinion on a product, simply go to the product sheet and you will find at the bottom of the page "WRITE A COMMENT" Then follow the instructions indicated.

If you haven't found the answer to your question: contact us via our "Contact" form.